Shipping Policy

Free Shipping

We dispatch every order within 48 hours.

Europe Shipping Standard (6-10 days): FREE

USA Shipping Standard (6-10 days): FREE

UK Shipping Standard (6-10 days): FREE

Shipping Rates and Fees:

1.1 Customs Fees: All orders that are being processed and shipped are free of customs duties and taxes*.

*Please note that few countries might encounter delivered duty unpaid (DDU), depending on your country's regulations, meaning that it's the customer's responsibility to pay for any of the destination country's customs charges, duties, or taxes. These must all be paid in order for customs to release the shipment after it arrives.

2. Order related inquiries:

2.1 Missing Items: If an item is missing from your order, please provide a picture of the packing slip. We will promptly address the issue and arrange for the reshipment of the missing item.

2.2 Incorrect Items Received: In the event you receive an incorrect item, send us photographic evidence. We will verify the issue and initiate the reshipment of the correct item.

2.3 Incorrect Model: If the incorrect model is received, please provide a photo of the packing slip or the item. We will arrange for the correct item to be sent as soon as possible.

2.4 Item Not As Expected: We strive to deliver products exactly as described. If an item does not meet personal expectations but matches the description, we are unable to offer refunds based on personal preference.

2.5 Damaged or Defective Items: If you encounter any damaged or defective items, please provide photographic proof. We will arrange a redelivery of replacement pieces at no additional cost.

2.6 Missing pieces: If your set arrives with missing pieces, please contact our customer service team immediately. Provide your order number and images of the missing pieces. We will ship the missing pieces to you free of charge.